Privacy Policy

Effective Date: 6/1/2025

Last Updated: 6/1/2025

At CRT Clinics, LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our telehealth platform and services.

1. Information We Collect

We collect information to provide quality care and meet legal obligations. This includes:

a. Personal Information

• Name, date of birth, gender

• Contact details (email, phone number, address)

b. Health Information (PHI)

• Medical history

• Current symptoms or conditions

• Treatment plans

• Communications with healthcare providers

c. Technical Information

• IP address, browser type, device identifiers

• Cookies or usage logs for security and analytics

2. How We Use Your Information

We use your information to:

• Deliver telehealth services and medical consultations

• Create and maintain your health records

• Communicate appointment details, reminders, or results

• Comply with HIPAA and other legal obligations

• Improve the functionality and security of our platform

3. How We Share Your Information

We do not sell your personal or health information. We may share your information with:

• Licensed healthcare providers for treatment purposes

• Third-party service providers (e.g., hosting, billing, EHR systems)

• Insurers or payers for billing and coverage verification

• Authorities when required by law or in emergencies (e.g., public health reporting)

All third parties are required to follow strict privacy and security practices.

4. Your Rights

As a patient, you have the right to:

• Access your medical records

• Request corrections to inaccurate information

• Receive an accounting of disclosures

• Request limits on how your information is used or shared

• Request communications in a confidential manner

• File a complaint if you believe your rights have been violated

To exercise your rights, contact us at CRTClinics@outlook.com

5. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data. While we take precautions, no system is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our services are not intended for children under the age of 13 without parental consent, except for reproductive health issues. We do not knowingly collect information from children without appropriate authorization.

7. Cookies and Tracking Technologies

We may use cookies and similar tools to enhance user experience and gather usage data. You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites or tools. We are not responsible for their content, privacy practices, or policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the effective date noted above.

10. Contact Us

If you have any questions or concerns about this policy or your data, contact us at:

CRT Clinics, LLC 561-501-2892 crtclinics@outlook.com